Privacy Policy

1. Introduction

Acharaya Pankit Goyal respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or contact us.

2. Information We Collect

We may collect the following information:

• Name, email address, mobile number, and delivery address.
• Order details, payment status, shipment details, and return requests.
• Account login details such as encrypted password.
• Website usage data such as search terms, cart items, wishlist items, and browsing activity.

3. How We Use Your Information

Your information is used to:

• Process orders, payments, shipping, returns, and refunds.
• Provide customer support and order updates.
• Improve our website, products, offers, and services.
• Send order confirmation, payment updates, and promotional communication where applicable.

4. Payment Information

We do not store your complete card, UPI, net banking, or wallet details on our server. Online payments are processed through secure third-party payment gateway providers.

5. Shipping Information

Your name, address, mobile number, order details, and product details may be shared with shipping and logistics partners such as courier services or Shiprocket for delivery and tracking purposes.

6. Data Protection

We use reasonable security practices to protect your data against unauthorized access, misuse, alteration, or disclosure. Passwords are stored using secure hashing methods.

7. Cookies

Our website may use cookies or session data to maintain login sessions, shopping cart, wishlist, and user preferences. You can disable cookies in your browser, but some website features may not work properly.

8. Sharing of Information

We do not sell your personal information. We may share required information only with payment gateways, shipping partners, service providers, legal authorities, or internal admin users for order processing and support.

9. Your Rights

You may request correction, update, or deletion of your account information by contacting us. Certain transaction records may be retained for legal, tax, accounting, or fraud prevention requirements.

10. Contact Us

For privacy-related questions, please contact us through our Contact Us page.