No Return Policy
Products purchased from Acharaya Pankit Goyal cannot be returned after delivery. We do not accept product returns for refund, store credit, or cancellation after the product has been delivered.
No Refund Policy
Acharaya Pankit Goyal does not provide refunds for products purchased through the website. Once payment has been successfully completed and the order has been processed, the amount paid will not be refunded.
Product Exchange Policy
Although Acharaya Pankit Goyal does not offer returns or refunds, an exchange may be provided for eligible products under specific circumstances.
Exchange is available only in the following cases:
- Size Mismatch: The size received does not fit and the customer wishes to exchange the product for another available size of the same product.
- Damaged Product: The product received is damaged, defective, torn, or otherwise physically damaged at the time of delivery.
- Wrong Product Received: The product delivered is different from the product that was originally ordered.
Exchange for Size Mismatch
If the product fits incorrectly because of a size issue, the customer may request an exchange for another available size of the same product.
Size exchange is subject to product and size availability. If the requested size is not available, Acharaya Pankit Goyal may offer another available size or suitable exchange option. No cash refund will be provided.
Exchange for Damaged Product
If a product is received in a damaged or defective condition, the customer should contact Acharaya Pankit Goyal customer support as soon as possible after receiving the order.
Customers may be requested to provide photographs, videos, packaging details, order information, or other reasonable evidence showing the condition of the product.
After verification, an eligible damaged product may be exchanged with the same product or another suitable replacement, subject to availability.
Exchange for Wrong Product Received
If Acharaya Pankit Goyal delivers a product different from the product mentioned in the confirmed order, the customer may request an exchange.
The incorrect product must be kept unused and in its original condition along with its tags, packaging and other accessories, wherever applicable.
Conditions for Exchange
To remain eligible for an exchange, the product should, wherever applicable:
- Be unused, unworn, unwashed and in its original condition.
- Have all original tags, labels and packaging intact.
- Be accompanied by the original order details or proof of purchase.
- Not have been altered, stitched, modified, damaged or used by the customer.
- Meet the eligibility conditions of this exchange policy.
How to Request an Exchange
Customers requesting an exchange should contact Acharaya Pankit Goyal through the customer-support details available on the website and provide the relevant order number.
Please clearly mention the reason for the exchange, such as:
- Size mismatch
- Damaged or defective product
- Wrong product received
Acharaya Pankit Goyal may request photographs or other information before approving an exchange request.
Exchange Approval
Submitting an exchange request does not automatically mean that the request has been approved.
Acharaya Pankit Goyal reserves the right to inspect and verify the product and the reason for exchange before approving the request.
Product Availability
All exchanges are subject to product, colour, design and size availability.
Where an identical replacement is unavailable, Acharaya Pankit Goyal may provide an alternative suitable exchange option based on available stock. No monetary refund will be provided.
Product Colour and Appearance
We make reasonable efforts to display product images, colours, designs and descriptions accurately. However, minor variations in colour or appearance may occur due to photography, lighting, screen settings, fabric texture or manufacturing differences.
Minor colour or appearance variations that are reasonably expected from these factors will generally not be considered a damaged or wrong product.
Order Cancellation
Customers should carefully verify their order details, product selection, size, delivery address and contact information before placing the order.
Once an order has been confirmed or processed, cancellation may not be available. Any available cancellation option shown in the customer's account will depend on the current order and payment status.
Acceptance of Policy
By placing an order on the Acharaya Pankit Goyal website, the customer confirms that they have reviewed and accepted this No Return, No Refund and Exchange Only Policy.
Contact Us
For exchange-related questions or assistance with an eligible order, please contact Acharaya Pankit Goyal through the customer-support details available on the website.
Please keep your order number and relevant product details ready when contacting customer support.