Order Processing
Orders placed on Acharaya Pankit Goyal are processed after successful payment confirmation or order verification, as applicable. Orders are generally prepared for dispatch within 1–3 business days, excluding Sundays and public holidays. During sales, festive periods, high-demand launches or circumstances beyond our control, processing may take longer.
Shipping Charges
Applicable shipping charges, if any, are displayed at checkout before the customer confirms the order. Promotional free-shipping thresholds may be offered from time to time and will be governed by the offer displayed on the website at the time of purchase.
Estimated Delivery
Estimated delivery timelines depend on the delivery location, courier availability and serviceability. Most orders are expected to reach customers within approximately 3–7 business days after dispatch. Remote or non-metro locations may require additional time.
Order Tracking
Where tracking is available, shipment details may be shared by SMS, email, WhatsApp or through the customer account/order tracking section. Customers are responsible for providing a complete and accurate delivery address and reachable contact number.
Delivery Attempts
If a courier partner is unable to deliver because the customer is unavailable, the address is incorrect, access is restricted, or the customer refuses delivery, the parcel may be returned to us. Re-shipping may be subject to additional shipping charges.
Delays Beyond Our Control
Acharaya Pankit Goyal is not responsible for delays caused by courier disruptions, weather, natural events, strikes, government restrictions, incorrect addresses, local serviceability issues or other circumstances beyond reasonable control. We will, however, make reasonable efforts to assist customers with shipment-related concerns.
Damaged or Tampered Packages
If a package appears visibly damaged or tampered with at the time of delivery, customers should refuse delivery where reasonably possible and contact us promptly with supporting photographs or video.
Contact
For shipping-related assistance, please use the contact details published on the website.