Terms & Conditions

1. Introduction

Welcome to Acharaya Pankit Goyal. By accessing our website, creating an account, browsing products, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions. Please read these terms carefully before using our website or purchasing any products from us.

2. Eligibility

You must provide accurate, complete, and up-to-date information while registering on our website, placing orders, making payments, or contacting us. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

3. Products and Pricing

• Product images displayed on the website are for representation purposes and may slightly vary from the actual product due to lighting, photography, screen display settings, fabric texture, or other factors.
• All prices are displayed in Indian Rupees unless otherwise specifically stated.
• We reserve the right to modify product prices, discounts, offers, specifications, stock availability, or other product-related information without prior notice.
• Product availability is subject to stock availability at the time of order confirmation.
• In case of any pricing or product information error, we reserve the right to cancel or modify the affected order after informing the customer where reasonably possible.

4. Orders

After successfully placing an order, you may receive an order confirmation through the website, email, SMS, WhatsApp, or another available communication method. Submission of an order does not always guarantee acceptance of the order.

We reserve the right to cancel, reject, or place an order on hold if payment fails, stock is unavailable, incorrect information is provided, delivery is not serviceable, suspicious or fraudulent activity is detected, or for any other reasonable operational or security-related reason.

5. Payments

We may offer different payment methods, including online payment and Cash on Delivery, depending on availability and delivery location. Online payments may be processed through secure third-party payment gateways or financial service providers.

Acharaya Pankit Goyal is not responsible for temporary payment gateway failures, banking delays, transaction processing errors, or other technical issues caused by third-party payment service providers. For prepaid orders, successful payment confirmation may be required before the order is processed or dispatched.

6. Shipping and Delivery

• Delivery timelines provided on the website or during checkout are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays, operational issues, or other circumstances beyond our reasonable control.
• Shipping or delivery charges may apply depending on the order value, delivery location, product type, or promotional offers available at the time of purchase.
• Customers are responsible for providing complete and correct delivery details, including address, mobile number, and other required information.
• We will not be responsible for delivery failures or delays caused by incorrect, incomplete, or unavailable customer contact or address information.

7. Returns and Refunds

Return, exchange, cancellation, and refund requests will be processed according to our applicable return and refund policy. Returned products may be required to be unused, unwashed, unworn, undamaged, and returned in their original packaging with tags, accessories, invoices, or other items supplied with the product, wherever applicable.

Approval of any return, replacement, exchange, or refund is subject to verification of the product condition, eligibility under the applicable policy, and internal review. Certain products may not be eligible for return or exchange due to hygiene, customization, clearance sale, or other applicable restrictions.

8. Account Responsibility

You are responsible for maintaining the security and confidentiality of your account, password, OTP, and other authentication details. You are also responsible for all activities performed through your account.

You should notify us immediately if you suspect unauthorized access, misuse, or any security breach involving your account.

9. Prohibited Use

You agree not to:

• Use the website for any fraudulent, unlawful, illegal, abusive, or harmful activity.
• Attempt to hack, damage, disrupt, overload, disable, compromise, or misuse the website, server, database, payment system, or any connected technology.
• Introduce viruses, malware, malicious scripts, automated attacks, or any harmful code.
• Copy, reproduce, publish, distribute, modify, or misuse our website content, branding, product images, graphics, design, or intellectual property without permission.
• Submit false, misleading, fraudulent, or unauthorized order, payment, return, delivery, registration, or contact information.
• Use automated tools, bots, scraping technologies, or similar methods to extract website content without our prior written permission.

10. Intellectual Property

The website design, brand name, logo, product descriptions, product images, graphics, photographs, text, software elements, layout, and other materials available on this website are owned by Acharaya Pankit Goyal or their respective lawful content owners and may be protected by applicable intellectual property laws.

Unauthorized copying, reproduction, redistribution, commercial use, modification, or exploitation of such content is prohibited without prior written permission from the respective rights holder.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Acharaya Pankit Goyal shall not be responsible for indirect, incidental, consequential, or special losses resulting from the use or inability to use the website or services.

We shall not be held responsible for technical interruptions, internet failures, payment gateway issues, banking delays, courier delays, third-party service failures, events beyond our reasonable control, or temporary unavailability of the website.

12. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute, claim, controversy, or legal proceeding arising out of or relating to the use of this website, purchase of products, services provided by Acharaya Pankit Goyal, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, subject to applicable laws governing consumer rights and jurisdiction.

13. Changes to Terms

We reserve the right to modify, revise, or update these Terms & Conditions from time to time. Any updated terms will become effective when published on this page, unless otherwise stated.

Your continued use of the website after any changes are published constitutes your acceptance of the revised Terms & Conditions.

14. Contact Us

For questions, concerns, or requests related to these Terms & Conditions, please contact us through our Contact Us page.